Sussex County Library System Adds Telephone & On-Line Chat Services

Sussex County Library System  · 

- The Sussex County Library System is pleased to announce a new call and on-line chat service that greatly expands the hours live help is available. Monday-Friday from 8:00 a.m.-11:00 p.m., Saturdays from 9:00 a.m.-9:00 p.m., and Sundays from 12:00-9:00 p.m., live help is just a call or click away.

“Many library resources are already available 24/7 through our website, sussexcountylibrary.org,” stated Library Director Will Porter. “But the new Live Chat button allows patrons to ask for help when things get a little bit complicated. If you accidentally put a book on hold at the wrong branch, Live Chat can fix that for you. Before, having trouble downloading an eBook would have meant waiting until the next business day to call us. Now when library users need to reach out for help, a live operator will be available to help walk them through it even when our buildings are closed for the day.”

“The service is available by calling any Sussex County Library System location Monday-Friday between 8:00 a.m. and 11:00 p.m., between 9:00 a.m. and 9:00 p.m. on Saturdays, or between noon and 9:00 p.m. Sundays,” Porter continued. “The Live Chat feature is available on sussexcountylibrary.org the same times. We’re really excited that residents of all ages can now call or chat for help with renewals, reference questions, or homework help, even late or on Sundays.”

 

In addition to extended hours for live help, the Sussex County Library System is also expanding building hours at three locations. Beginning November 3, the Dennis Branch, 101 Main Street in Newton; Franklin Branch, 103 Main Street in Franklin; and Louise Childs Branch, 21 Sparta Road, Stanhope, will all be open from 9:00 a.m.-5:00 p.m. on Saturdays.

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